Returns & Exchanges

Due to the digital nature of our Ableton project files and templates, we offer a flexible 14-day refund policy for products that are proven to be technically defective or misrepresented. Once a digital download has been initiated, returns are handled on a case-by-case basis to ensure customer satisfaction while protecting our intellectual property.

Return Process

• 1.
  Verify Technical Issues

  Ensure your version of Ableton Live and all required third-party plugins are updated to the versions specified on the product page.

• 2.
  Contact Support

  Email our support team within 14 days of purchase with your order number and a detailed description or screenshot of the technical fault.

• 3.
  Technical Review

  Our engineers will review your claim and, if necessary, provide a patched version of the template to resolve the specific issue.

• 4.
  Refund Processing

  If the digital asset remains non-functional, a full refund will be issued to your original payment method, and your download access will be revoked.